Patient (Visitor) Code of Conduct at Kadrioru Plaza Hambakliinik
Dear patients!
For your convenience and for the smooth work of our team, certain rules apply at the clinic. We kindly ask you to read them carefully and follow them during your visit.
1. Being late for the appointment
- Please arrive at the clinic 5–10 minutes before your appointment to check in and complete paperwork calmly.
- Please avoid being late. If you are more than 10 minutes late (or over 25% of the appointment duration), the doctor may not be able to see you.
- In cases of repeated tardiness (more than twice during a treatment plan), the clinic reserves the right to offer future appointments only as “same-day” if available.
2. Cancelling an appointment
- If you cannot attend, please notify us at least 24 hours in advance.
- The clinic administrator will contact you the day before to confirm your appointment. Please stay available.
- If we are unable to reach you by 16:00 the previous day, your appointment may be cancelled, and the slot given to another patient. You will receive an SMS notification.
- If you cancel less than 24 hours in advance or do not show up without notice, the clinic reserves the right to offer future appointments only as “same-day” if available or with a €100 prepayment. In case of no-show without notice, the clinic reserves the right to keep the paid amount. This is a fee to cover the costs of maintaining medical readiness.
3. General rules
- We recommend familiarizing yourself before treatment with:
– general terms and conditions,
– the price list. - We kindly ask for your understanding if the doctor is delayed. In our clinic, each procedure is allocated a specific time, but in complex cases, appointments may take longer than expected.
- Photo and video recording are only allowed with the consent of the doctor and assistant. Recording without permission violates Estonian data protection law.
- For hygiene reasons, pets are not allowed in the clinic.
- We value your feedback! Please leave your review, comment, or suggestion in writing at the reception or via e-mail. All messages will be reviewed.
4. Responsibility and service refusal
In cases of gross violation of these rules by the patient or their representative, the clinic reserves the right to:
- refuse to enter into a service agreement;
- terminate an existing agreement unilaterally, provided this does not conflict with the obligation to provide emergency care under the Health Services Organization Act (§6 and §11).
5. We guarantee
The staff of Kadrioru Plaza Hambakliinik commit to:
- treating every patient with respect and friendliness,
- providing tactful and professional support throughout the treatment process,
- doing everything possible to ensure your comfort.
Thank you for your understanding and cooperation!
📍 Kadrioru Plaza Hambakliinik
📞 641 2020 | ✉️ info@kphk.ee | 🌐 www.kphk.ee
